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Training & Support Tech - work from your home office!

Here's the job at Amion you've been waiting for! We're looking for a friendly training & support tech to join our geographically diverse team. Are you a scheduler who would enjoy helping others learn to use Amion? Or do you have a friend or colleague who might enjoy introducing people to Amion and helping customers get the most from their Amion schedules? Would you enjoy working from home? If so, consider joining our team or send a friend our way!

Requirements:

  • Good computer skills and experience guiding others with new technology
  • Knowledge of building attending or preferably residency schedules in Amion's schedule builder OnCall and, ideally, experience using Amion at an Enterprise level
  • Excellent communication skills
  • A patient listener, and friendly, unflappable telephone manner
  • Someone who enjoys problem-solving and helping others
  • Self-motivated and able to work independently from a home office
  • Available to provide support and help with training in a timezone that covers our busiest support hours: 10am to 4pm ET

Desirable extras:

  • Interested to travel a few times a year for onsite visits to train users or to demonstrate Amion to prospective customers
  • Would enjoy building schedules for customers who sign up for Concierge, Amion's schedule-building service
  • Good writing skills to help keep our technical documentation up-to-date

The job involves answering support calls and email, providing demos and online training, troubleshooting, and guiding people on best practices for scheduling. Our staff specialize in certain areas from video production to completing RFPs and other security assessment documents. This is a full time position.

Interested? Email your resume to carol@amion.com with a detailed cover letter describing your experience with Amion and OnCall and why you are interested in working with us.

Posted 6/10/2019. Deadline for applications 7/14/2019.

 

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