In the words of Douglas Adams and the Hitchhiker's Guide to the Galaxy, "Don't Panic!"
... Amion keeps 28 days of backups and we should be able to recover your missing
There are two common reasons that can lead to lost schedule data. Someone published
an older schedule to Amion. Or someone worked on the schedule with an older version
of OnCall while others have been using a much more recent version.
If you lost entire rows of the call schedule, the problem is probably due to an older
version of OnCall. If you lost an entire month or recent changes but the rest of the
call or shift schedule is still intact, it's likely that someone published an old
copy of the schedule over the latest one.
Follow these steps to check the date on your software and retrieve a backup and prevent
1. Go to Help / About OnCall in the OnCall program. Your build date on the
software should be dated November 15, 2018 or later. If it's not, click Update
to download and install the latest version, or follow these detailed
instructions for downloading OnCall.
2. Check the build date again. If OnCall didn't update, try installing OnCall
direct from the download page. Be
sure that the OnCall application is NOT OPEN when you update from the download page.
You will need the extract password that came with your renewal confirmation.
3. If you get warnings: "Extraction completed with 1 warning" (or 34 warnings),
it means you either don't have permission to save files to the folder where you're
installing OnCall or you have OnCall open. From there you have two options: call your
IT department and get temporary permission to install and/or update software. Or install
to a different folder, for example C:\OnCall2013\OnCall.exe
4. Pull up a backup. In the OnCall program, go to File / Open from backup
folder. Ignore the local backup option ("backup_13", ...), and click Open from
amion in the lower right. You get a list of available backups and you can go through
them one by one. Starting with the most recent ones at the bottom. When you find a
backup that has the information you want, publish to Amion to overwrite the faulty
schedule. If none of the backups prove helpful, contact
us for additional assistance.
Working from different computers
If you have more than one scheduler or
if you work from different computers, it's best to open the schedule from Amion. Go
to File / Open and click "Open from Amion" in the lower right. That way you will always
add to the most up-to-date copy of the schedule.
Go to your online schedule at Amion and look beneath the schedule for a time and date
stamp. To the right in orange text you'll see the name of the person who last updated
the schedule. If you believe they are not aware of how to best manage sharing a schedule,
send them to our sharing scheduling
help topic to learn how to share schedules.